Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") apply to the website glite.ai operated by Glite Tech Ltd ("Company", "we", "us", "our") and its subdomains. By accessing or using the website, our apps or any services (free or paid) you agree to be bound by these Terms. If you do not agree, stop using the site and services immediately.

2. Scope

These Terms govern:

• all products, services and licences offered on glite.ai;
• any other services we provide directly or indirectly to you; and
• any free, experimental feature (including the Glite "Describe an Image" Test) governed by Schedule 1 below.

3. Conclusion of Contract

A contract is formed when you:

• accept an offer to purchase products, services or licences, or
• use any service we make available (including free tests).

When you access or use the Glite "Describe an Image" Test you also accept the additional terms in Schedule 1. If Schedule 1 conflicts with the main body of these Terms, Schedule 1 prevails for that feature.

4. Prices

Unless quoted otherwise, all prices are stated in GBP and are exclusive of VAT and any other applicable taxes. We may change prices at any time, but the price shown at the time of contract formation applies.

5. Payment

Payment is due immediately at checkout unless you have paid during the order process by card or another payment method. If an invoice is not paid on time we may:

• issue reminders;
• charge statutory interest at 5% p.a. from the date of default;
• withhold services, delivery or licences.

You may not offset invoices against any claim you have against us.

6. Provision of Services

Unless agreed otherwise, we fulfil our obligations by providing the service published online at the time of contract formation. Most services are delivered online. For all other services the place of performance is our registered office, unless agreed otherwise. We may engage auxiliary persons and will ensure they comply with applicable law.

7. Use of Services

We grant you a non-exclusive, non-transferable, limited licence to use any documents or content supplied for your own purposes. Templates may not be shared with or sold to third parties. If a document is supplied in a format that restricts use, reformatting is not permitted.

Content is available for the agreed period only; after that you lose access.

8. Your Obligations

• Use content only within the rights granted.
• Keep access data and passwords secure.
• Ensure information you provide is true, current and lawful.
• Make all arrangements needed for us to perform the service (e.g. provide information and documentation promptly).
• You confirm you are of legal age and have full capacity to act.

We may monitor your conduct on our platform and remove unlawful content.

9. Retention of Title

Products remain our property until paid in full. You must not sell, rent or pledge them before ownership transfers.

10. Warranty

We strive to keep glite.ai available and secure, but we cannot guarantee uninterrupted, error-free operation or absence of viruses, malware or hacking. We do not guarantee the factual accuracy, completeness or reliability of information, documents or AI-generated content.

Defects in physical products must be reported immediately. We decide whether to repair or replace; only if that is impossible are you entitled to a price reduction or refund.

11. Limitation of Liability

To the maximum extent permitted by law we are not liable for any direct, indirect, consequential, special or exemplary loss arising from use of the website or services. Nothing limits liability for death or personal injury caused by negligence or for fraud. If any term is found unlawful or unenforceable under the Unfair Contract Terms Act 1977, it is deemed severed; the remainder stays valid.

12. Intellectual Property Rights

All intellectual-property rights in our products, services, trademarks and content belong to us or our licensors. No rights transfer unless expressly stated. Further use, publication or making available of any content you receive from us is prohibited without our written consent. If you supply content that belongs to someone else you must ensure you do not infringe their rights.

13. Fair Dealing & Fair Use Notice

Our app and site may contain copyrighted material used under applicable quotation or fair-use exemptions (UK CDPA 1988 s.30; EU Directive 2001/29/EC art. 5(3)(d); US 17 U.S.C. §107). We transform such material for educational purposes only and provide proper attribution. Copying or redistributing this material is prohibited. Creators with concerns should email copyright@glite.ai for prompt resolution.

14. Privacy

We process personal data in accordance with our Privacy Policy and—where relevant—the Privacy Notice – Glite "Describe an Image" Test. If you provide personal data about a third party you confirm you have the necessary consent and have shown them our Privacy Policy. You indemnify us for any breach of this obligation.

15. Disclaimers

We make no warranty that the website or services:

• meet your requirements;
• are fit for a particular purpose;
• are compatible with all systems;
• are secure or error-free; or
• will achieve specific results.

No part of the website constitutes professional advice.

16. Availability of the Website

Services are provided "as is" and "as available". We are not liable for downtime caused by ISP failure, host failure, network failure, power failure, natural events, war or legal restrictions.

17. Force Majeure

If performance by us or our suppliers is prevented or delayed by force majeure (e.g. natural disaster, war, strike, terrorism, nuclear accident) we are released from the affected obligations for the duration plus a reasonable start-up period. If force majeure continues for more than 30 days, we may cancel the contract and refund any payment already made.

18. Schedule 1 – Additional Terms for the Glite "Describe an Image" Test

(Last updated: 22 July 2025)

Definition – The "Test" is the free, browser-based feature that asks you to describe an image with your voice.

Service Description – The Test streams your voice, produces AI-generated images, scores similarity, gives linguistic feedback and may show your best image and score on a public leaderboard anonymously.

Contract Formation – By clicking "Start Test" or beginning the Test you accept these Additional Terms. They prevail over conflicting clauses in the main Terms. The Test is free.

User-Generated Content Licence – You retain ownership of your voice recording and other inputs ("User Content"). However, you grant us a worldwide, irrevocable, non-exclusive, royalty-free, sublicensable, and transferable licence to use your User Content. This license is necessary for us to:

• Stream, transcribe, and analyse your voice recording.
• Provide you with AI-generated feedback, images, and scores.
• Anonymously use your User Content to train and improve our machine learning models and related services.
• Publish your similarity score and AI-generated image in anonymised form on a public leaderboard.

Licence to AI Output – We (or our licensors) own the AI-generated image, text and audio. We give you a personal, non-transferable licence to use them for non-commercial learning and sharing. Commercial use requires our written consent.

Automated Scoring & Feedback – Scores and feedback are generated automatically and provided "as is" for learning only. They do not constitute professional assessment or certification.

Age Requirements – The Test is for users aged 18 years or older. By using the Test, you confirm that you meet this age requirement.

Data Protection – We process Test data as set out in the Privacy Notice – Glite "Describe an Image" Test. You can delete your data by emailing privacy@glite.ai with your Test UUID.

Leaderboard & Sharing – If you share your result, only the score and a public link to the AI-generated image are shared—no raw audio or transcript.

Third-Party Services – The Test relies on services from LiveKit, Deepgram, ElevenLabs, OpenAI, Microsoft Azure, Fal.ai, Google Analytics, Hotjar and Adjust. We are not liable for their acts, omissions or downtime.

Additional Limitation of Liability – We are not liable for inaccuracies in AI output, reliance on scores, or loss of data if you fail to save your Test UUID or download your files.

Governing Law – This Schedule is governed by English law and subject to the exclusive jurisdiction of the English courts.

End of Schedule 1

19. Changes

We may amend these Terms at any time. The new version takes effect upon publication on our website. The version in force at the time of contract formation applies unless you agree to a newer version.

20. No Waiver

Failure to exercise any right or remedy does not waive that right or remedy.

21. Previous Terms and Conditions

If these Terms conflict with any prior version, the current version prevails unless expressly stated otherwise.

22. Notices

All notices must be emailed to info@glite.ai. Notices are deemed received on the next UK business day after sending.

23. Law and Jurisdiction

These Terms and your relationship with Glite Tech Ltd are governed by the law of England and Wales. You and Glite Tech Ltd submit to the exclusive jurisdiction of the courts of England and Wales.